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he question of whether or not Silicon Valley is still the best place to scale up your startup shows no signs of abating. Every city now seems to have a silicon something or other – whether it be London’s Silicon Roundabout, Berlin’s Silicon Allee or the Silicon Slopes of Salt Lake City.

My own experience with Zendesk, however, leaves me convinced that, at present at least, the original Silicon Valley remains the best place for budding tech startups looking to take their business to the next level.

There are many reasons for this. Some are economic – the EU is a smaller marketplace than the US. In fact, it isn’t a single market but a collection of many smaller markets, each with its own language and customs. This can make business difficult.

Beyond economics, however, there are deeply rooted cultural issues. Take Denmark’s famous law of Jante – an aversion to seeking or celebrating individual success. This undermines the imperative to think big and it’s a completely different mythology to that in the US. The American dream remains an irresistible draw for would-be entrepreneurs.

That said, things are changing in Europe. Take this recent study from the LSE, for example, which shows that despite popular perception some of the differences between the US and the EU are not as pronounced as we might assume. European startups raised more than $2.8bn in the last quarter of 2014 and are just as likely as their American counterparts to reach the hallowed ground of the Initial Public Offering (IPO).

Despite all this, there are still differences. According to Fortune Magazine, in 2013 venture capitalists invested $33bn in US companies – more than four times the amount invested in the entire European Union. The gap is even wider in the tech industry. Venture capital invested in US tech reached $8.67bn in 2013 compared with just $1.44bn in Europe.

So, what can Europe do about this?

There is still a perception of Europe as being overly bureaucratic, a perception that Europe sometimes reinforces. Take the EU’s tech-hub in San Francisco, catchily named the European Institute of Innovation and Technology Information and Communication Technology Labs (EIT ICT labs to friends).

Joking aside, it is this image that helps fuel opinions such as those of Peter Thiel, who recently commented that European regulations represent a “cure worse than the disease”.

Another thing holding Europe back is the persistent idea that failure is something to be ashamed of. This flies in the face of Silicon Valley’s fail fast, fail often mantra. Speaking from experience, failure has been a necessary and useful step on the road to success. For Americans, failure is a rite of passage.

Europe is taking steps in the right direction. In my home country of Denmark, for example, the likes of Podio are achieving great success along with a wealth of great startups, including Tradeshift, Unity and many more.

A bigger question for Europe, however, is: do you need to compete with Silicon Valley? Ultimately Europe and the US are very different markets with very different needs. There is no one size fits all when it comes to startup success. Take SongKick – a great live music startup based in London. London is the world’s biggest live music hub, so why would they want to move?

Ultimately Europe needs to recognise its own strengths and its own uniqueness. Silicon Valley and Europe face many challenges in breaking the vast new markets of China and other emerging economies. The question for everyone is not who’s the best, but how can we best meet these challenges?

Published in Tech Startups
Sunday, 22 February 2015 12:39

23 Best Business Tools Built By Startups

You might not realize it, but some of the best new tools available for business owners today are being made by startups. Here are 23 tools and apps I love and use that could make your business better:

1. Coschedule
This is a lightweight Wordpress plugin that provides a one-stop solution for managing editorial calendars for blogs or websites that regularly publish content. It also automates social-media promotion when posts are published. Coschedule currently costs $10/month per website.

2. Optimizely
This service bills itself as “A/B testing you’ll actually use” and focuses on making testing as easy as possible. It allows you to track what you are actually interested in (as opposed to tracking information and data that you’re not going to use) and also allows you to set deadlines and run reports for specific timelines.

3. UserTesting
UserTesting records actual users as they view your app, website or other digital product. It records video of the user’s screen, and they are given tasks to complete on the platform being tested. They can create annotations for notes and also verbally give their feedback as they are working their way through the experience.

It offers a single video for $50, or pro plans that are $225/month for small businesses and $1,250 for enterprise businesses. The pro plans offer much more robust feedback and reports based on the user test findings.

4. Intercom
This tool allows you to not only see your users’ behavior when they are using your online tools or apps, but it also helps you interact with them through popups while they are on specific pages or using specific features. This type of user interaction can help further your product development and customer service. Intercom ranges in monthly pricing packages from free to $99, depending on how many features you need.

5. Slack
Slack is an easy-to-use searchable-team communication platform that integrates with existing software that your team is probably already using, such as Dropbox, Google Drive and MailChimp. Slack currently ranges in price from free to $12.50 per user, depending on which features are needed. Pricing is based on an annual payment.

6. Fuze
Fuze is a video and conference-call service that also allows users to type and send files during calls, record calls for later purposes and send participants calendar invitations directly from the app. It can be used via the web, its downloadable program (which is required for video calls), mobile app or via a conference-call number. The top-level plan also allows the facilitation of webinars. Its plans range from free (up to three call participants) to $40 per month.

7. Mailbox
Mailbox was created to optimize the email experience on mobile. You can swipe new emails to either trash or archive them, and can also schedule emails to reappear in your inbox at a specific period of time.Mailbox is currently free and available for iPhone, iPad, Android and a beta version for Mac OSX.

8. Mynd
This app, currently only available for iOS, is a helpful optimized calendar that works with your existing calendar information (as well as the Internet) to make your life easier. For instance, it alerts you when you need to leave to make a meeting on time and automatically inputs conference-call codes to make dialing in easier. It has in-app purchases, but is free to download.

9. ZenPayroll

ZenPayroll aims to make employee payroll easy. It allows you to integrate with existing systems (such as human-resources platforms, invoicing platforms or insurance-plan management tools) to make employee management simpler.

10. Xero
Xero provides online accounting and invoicing services for small businesses and accountants or bookkeepers. It integrates add-on services such as popular payment, customer-relationship management and business tools such as PayPal and Salesforce. In addition, it integrates with your online banking, so you can automatically sync banking transactions. Pricing plans ranges from $20 to 40 per month.

11. HelpScout
This service is an online help desk that also integrates with your email, documents and other apps to make customer service as easy as possible. You can also use one user account to manage the help desk for multiple brands or domains, making it ideal for outsourced support desks or companies that own more than one product. It currently costs $15 per user per month.

12. IconFinder
This unique service is a tiny component of web design, yet crucial to the user experience. IconFinder helps you find the perfect icons for your apps, promotions or websites. You can either pay a per-icon rate or a monthly membership fee for its premium offerings, which are higher quality. There are also some free icons as well, depending on what you are searching for.

13. Drip
Drip describes itself as “marketing automation that doesn’t suck.” It offers marketing, trial and customer-email automation that makes campaigns easier. Once you choose an opt-in form, it walks through the automation set-up process, all on a lightweight platform. Plans range from $49 to more than $149 per month, depending on email volume, size of email list and desired features.

14. Canva
Canva makes great graphic design within anyone’s grasp. It has hundreds of pre-designed layouts, elements, fonts and image styles that make it possible to design everything from a great Twitter header to a flyer for your business. It offers free design elements, but also allows you to buy premium elements piecemeal, for about $1 each (at the moment). It also keeps track of all your designs in your account, so you can re-edit or re-download them as needed.

15. Zapier
This service is a lot like If This, Then That (IFTTT), but for businesses. You can connect your well-known apps you are already using to automate your work process. For instance, every time you are assigned a new task in your company’s project-management platform, it will automatically create a calendar alert to reminder you to finish it. The pricing plans for Zapier run from free to $150 per month, based on the number of “zaps” (such as automated tasks) that are needed to run.

16. Buzzsumo
Buzzsumo is a content analysis and discovery tool to help you find out what type of content does best for a specific topic or industry. It also helps you identify influential online users that could help you promote and share your content. You can also research specific domains to see their social backlinks and which pieces of content are the most popular. Buzzsumo has a free account for viewing information, but the paid options (ranging from $99 to more than $499) allow you to export reports and alerts.

Related: 10 Affordable Tools to Help Online Entrepreneurs Succeed

17. When I Work
This tool (disclosure: I'm the vice president of marketing at the company) aims to makes scheduling hourly employees as easy as possible. You can create and send out work schedules for the next week just as easily on a mobile device as you can from your computer. Managers can text employees when their new schedule is out, and they can also request time off from the When I Work app on their phone. Plans range from $9 to $49.

18. BambooHR
BambooHR is focused on turning human resources back into what it is supposed to be: interacting with employees, not tracking data in spreadsheets. Its interface is focused on making data (such as time off, benefits and personal information) about employees easy to search and accessible by both the HR team and the employees themselves. Its pricing structure is based on the number of employees and ranges from $69 a month to $2,999 a month for 1,500 employees (beyond that requires a custom quote).

19. HelloSign
This is an edocument signing service that lets all parties sign a document digitally, while still being legally binding. In addition to an online platform to upload and send out documents, it also integrates with Google so you can upload documents that need to be signed right from Gmail. Its free plan allows for the signing of up to three documents per month, and $13 per month (when paid annually) for unlimited document signings, but one template. The $40 monthly plan allows for five templates and unlimited signatures.

20. Boomerang
This service allows you to “boomerang” your email to remind yourself to follow up with it at a later date. It will bring the email thread back to your inbox, making it great for following up with clients, sales contacts and other colleagues if they don’t respond. It has a free account that offers 10 boomerangs per month and also offer higher-level options from $4.99 to $49.99 monthly.

21. CrashPlan
The CrashPlan from Code42 automatically backs up your computer’s files online with unlimited cloud storage (which is its main draw). The personal version starts at $4 per month and the family plan starts at $9. There are also custom quotes available for business backup plans.

22. Sqwiggle
Sqwiggle is a collaboration tool that is perfect for teams that are remote or have telecommuting members. Along with video and text chat, it also periodically takes photos of team members as they work (so everyone feels more connected), allows for easy file sharing and also utilizes minimal bandwidth (something Google Hangouts and Skype occasionally have issues with, according to some users). It offers a free plan, and also has two other plans that are $9 and $25 per user, per month.

23. GoodData
This is a business intelligence-gathering tool that allows you to gather data from any source, as well as combine, analyze, visualize and store it. It allows you to combine data and information from other tools, such as Yammer and Salesforce. It doesn’t offer pricing options on its website.

Published in Tech Startups

Starting and growing a business is tough work. But even the most successful entrepreneurs and professionals need to cut loose and have some fun every now and then. This belief isn’t lost on many of the tech startups that are exhibiting here at the Consumer Electronics Show.

Here are three new products that aim to get people doing something other than the usual grind.

1. Laser tag turned up a notch.
Startup LyteShot's goal is to create live-action gaming that’s more practical than laser tag and more interactive than firing off Nerf guns at each other. It’s essentially a simple system of wireless toy guns and sensors that players wear: You shoot at someone on the opposite team, for instance, and the sensors detect the infrared “shot.” Information is then sent to an app via Bluetooth that registers and tracks the damage caused by each shot.
Kind of awesome, right? The folks at LyteShot hope hobbyists and others will use their open platform to develop their own games and equipment.

Here, take a look:
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2. Why walk when you can IO Hawk?
Remember the Segway? Remember how geeky people looked riding them? One startup has taken the fun and practical features of the Segway and made something way more socially acceptable.

Meet the IO Hawk. It’s sort of like a motorized skateboard, except you stand with your feet side-by-side instead of one in front of the other. Just step on and lean slightly forward or backward to get it moving. You will probably require a few minutes of practice to get your balance just right.
The IO Hawk can be used in an office or even to get around town. It weighs a little more than 20 pounds, so it’s not super lightweight (did you see those chunky tires?) but also not unmanageably heavy.
They’re also not inexpensive. There are three versions -- red, white and black -- and each will run you $1,800.

For a closer look, check out the demo by our friends at CNET.
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3. The coolest 'paper' airplane you’ve ever seen.
If only the traditional paper airplane that we all love could be more durable and a lot more high-tech. Bret Gould and serial inventor Christopher Hawker -- the entrepreneur whose company, Trident Design, was behind the industrial design of The Coolest cooler, which went on to become the most-funded Kickstarter campaign -- has made that dream an awesomely fun reality.

Here’s the Carbon Flyer, a "paper" airplane made of carbon fiber, so it’s super durable, and equipped with dual built-in propellers.

You have to see it in action:
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It’s controlled via an app on your smartphone and can fly up to 80 yards before losing its Bluetooth connection. Gould told me that the team is already working on a 2.0 version that’s powered by peer-to-peer communication, which should significantly increase the distance the Flyer can fly without losing communication with your phone.

There are a few days left on the Carbon Flyer Indiegogo campaign. It’s already raised more than $260,000, well above its $50,000 goal. It’s no wonder -- it’s very cool.

Published in Tech Startups

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